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Case StudyFood & Beverage

Qwik Brew Cafe

An UberEats style ordering app built for university campuses, so students can order ahead and skip the queue between lectures.

A student app, a manager app, real time alerts and pre-order management, built together to move more orders through the busiest hours of the day.

Client
Qwik Brew Cafe
Industry
Food & Beverage
Audience
University students
Scope
Mobile apps
Sales growth
Reported by the client
Ordering ahead captured demand the queue used to turn away.
Skip the queue
Student experience
Order between lectures and collect when ready.
Smoothed peaks
Kitchen operations
Pre-orders spread load beyond the rush window.
The Brief

The queue was the ceiling.

On a university campus, demand arrives in sharp bursts. Everybody wants coffee in the same fifteen minutes between lectures, and the queue physically caps how many orders can be served in that window.

Students who saw the line walked away, and the cafe had no way to capture that demand or spread it across quieter parts of the day.

So we built ordering that happens before the student arrives. Order ahead from the app, collect when it is ready, and let the kitchen see what is coming instead of reacting to whoever is standing at the counter.

What We Did

4 parts, one team.

Built together, so nothing gets lost in the handover between agencies.

01

Student Mobile App

A full ordering experience built for the way students actually buy on campus: fast, familiar, and designed around collecting between lectures rather than delivery to a door.

  • Browse menu and customise items
  • Order ahead for collection
  • Campus and outlet selection
  • Order status tracking
  • Repeat and favourite orders
02

Manager App

The operator side of the same system, so staff can run the counter, the kitchen and the incoming queue from one place without a desktop terminal.

  • Live incoming order queue
  • Accept, prepare and complete flow
  • Menu and availability control
  • Outlet level management
  • Daily sales visibility
03

Real Time Alerts

Both sides stay informed as the order moves, so students know when to walk over and staff never miss an order landing during a rush.

  • Instant new order alerts for staff
  • Ready for collection notifications
  • Status updates through the app
  • Peak period awareness
04

Pre-order Management

Pre-orders let the cafe sell into time it could not previously serve, smoothing the peak and giving the kitchen a view of demand before it arrives.

  • Scheduled orders ahead of time
  • Demand visibility for prep
  • Load spread across the day
  • Promotions to drive pre-orders
The System

Two apps. One kitchen.

The student app and the manager app share the same order pipeline, so what a student taps is what the counter sees, instantly.

Student App
Browse, customise, order ahead
Manager App
Live queue and order handling
Pre-orders
Scheduled ahead of the rush
Real Time Alerts
Both sides kept in sync
Menu Control
Items and availability by outlet
Sales View
Daily performance at a glance

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